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About Us Bigimagination are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.
Our Contact details:
Bigimagination
31 St Hubert Road Andover Hants SP10 3QA United Kingdom
Phone: +(44) 1264 395767
Fax: +(44) 1264 395767
Email: angela [at] bigimagination [dot] co [dot] uk
VAT Number 925383414
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Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping basket. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept most UK Credit and Debit cards.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
Shipping And Handling All stock items under normal circumstances are shipped within 48 hours of us receiving your order.
All Items we order in are shipped within 2-5 days of receipt of you order. if the supplier is out of stock or we do not receive the item with 4 days we shall contact or refund your money
Priority shipping orders will be sent out by a next day courier service if ordered before 1pm, we can not guarantee orders placed after 1pm will be sent that day but will be sent the following working day. Priority shipping orders placed on a friday will be delivered Monday and weekend priority orders will be sent on the next first working day.
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Delivery Schedule All stock items under normal circumstances are shipped within 48 hours of us receiving your order.
All Items we order in are shipped within 2-5 days of reicept of you order. if the supplier is out of stock or we do not receive the item with 4 days we shall contact or refund your money |
| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
| Tax Charges For orders made from the UK or the European Union, 17.5% VAT is included. |
| Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. |
| Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on +(44) 1264 395767 (International +44 +(44) 1264 395767) or fax us on +(44) 1264 395767 or write to us at 31 St Hubert Road Andover Hants SP10 3QA United Kingdom |
Privacy Policy Bigimagination do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes |
Returns Policy We will accept returns if returned within 14 days of purchase and the item is returned in a new and unused condition and is re-saleable.
Please return to:
Returns Dept
Bigimagination
31 St Hubert Road
Andover
Hants
SP10 3QA |
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